Software Support Specialist

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Job Description

Open to: Persons residing in Canada and Canadian citizens residing abroad.

Closing Date: N/A

Our client is looking for a dynamic team player, with great analytical skills and work ethic to fill the position of Software Support Specialist.

Reporting to the Director, IT Services, the Software Support Specialist is part of a team of four individuals responsible for the corporate computing client-based business solutions and services for all employees. The Software Support Specialist also works on various projects and lights-on activities, which include participating in the implementation, automation, operation and maintenance of the corporate IT client-based computing solutions; participating in the planning of future development and expansion of the corporate client services. The Specialist provides advice and assistance to the organization's employees in the National Capital Region and in regional offices.

Information you must provide: 
Candidates must submit a maximum 2 page CV and a maximum 2 page cover letter indicating how they meet the education and each of the experience requirements. It is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Candidates must clearly demonstrate how, when, and where the essential qualifications were met through substantiation by examples. 

Job Requirements

Essential qualifications

Education: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed or acceptable combination of education, training and/or experience.

Acceptable combination is defined as having a secondary school diploma in addition to a minimum of five (5) years of experience in technical support in Information Technology (IT) and having completed at least two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

1. It is a recognized educational institution (e.g., community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
2. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.


  • Recent** experience in a technical IT Specialist role, dealing with business clients in support of IM/IT client systems or IM/IT client services.
  • Recent** experience in a technical IT Specialist Support role for Microsoft Windows 7 and/or Windows 10 Operating System(s).
  • Recent** experience in a technical IT Specialist Support role for Microsoft SCCM, MDT, and ADK.

Asset qualifications

  • Experience*** with Microsoft App-V application virtualization tool.
  • Experience*** with Microsoft Endpoint security tools, such as but not limited to client firewall, virus and malware detection and prevention software, whitelisting, and sandboxing.
  • Recent** is defined as having acquired three (3) or more years of experience within the last five (5) years.
  • Experience*** is defined as experience associated with having performed a broad range of related activities, which could normally be acquired over a period of one (1) year.

Language requirements:  Bilingual imperative, CBC/CBC

The following competencies could be measured with tools including but not limited to:  Interview, written exam and/or reference checks

Knowledge of the Office of the Auditor General of Canada programs, objectives and priorities.
Knowledge of current Government of Canada wide trends, policies and initiatives affecting the management and delivery of IM/IT services.

Integrity and respect
Exemplifies ethical practices, professionalism, and personal integrity; creates respectful and trusting work environments where sound advice is valued. Encourages the expression of diverse opinions and perspectives while fostering collegiality. Is self-aware and seeks out opportunities for personal growth.

Technical subject matter expertise
Applies business knowledge and skills, knowledge of applicable professional standards and tools, and knowledge of administrative practices, legislation, and policies to provide practical and accurate advice to stakeholders and to uphold the OAG’s expert standing.

Personal effectiveness and project management skills
Independently establishes a course of action for themselves—and for others, at more senior levels to accomplish projects and organizational objectives by prioritizing and allocating time and resources effectively.

Personal and people development skills
Engages with colleagues; builds mutual understanding of shared goals and the means by which they will be achieved; offers and asks for help; gives and receives constructive feedback; and actively coaches and develops others.

Strategic thinking, rigorous analysis, and sound judgement
Identifies and gathers relevant evidence, conducts appropriate analysis, and draws on broad knowledge and experience of the topic to form an independent, balanced, and sound opinion and/or decision.

Productive and collaborative relationships with partners and stakeholders 
Effectively establishes rapport and strong working relationships with internal and external stakeholders and OAG colleagues by being responsive and taking into account others’ perspectives and working styles.

Innovation and ability to guide change
Creates an environment that supports bold thinking, experimentation, and intelligent risk-taking. Uses setbacks as a valuable source of insight and learning. Takes change in stride, aligning and adjusting milestones and targets to maintain forward momentum.

Clear and influential communication
Expresses information and opinions, in writing and verbally, in a way that is compelling, persuasive and, appropriate to the audience.

Job Qualifications


  • Candidates must meet all of the essential requirements to be appointed to a position.
  • It is the candidate's responsibility to clearly demonstrate in their application how they meet the screening criteria (education and experience).
  • A top-down screening approach may be undertaken at each step of the process. Applicants who meet the essential experience criteria may be ranked according to the depth and breadth of experience they possess. Only the top ranking candidates would be invited to the assessment phase of the process.
  • The essential and asset qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected

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